Owner-run and managed, each highly-specialised branch of the Group serves as an independent travel company offering the very best expertise and advice in their respective field. Each subsidiary comprises a team of travel experts who, in addition to having visited the destinations we offer, are also up-to-date on the latest local news, travel trends & deals.
Our travel advisors use their years of experience to make the best recommendations and to handcraft a holiday itinerary, business trip or flight reservation to your exact specifications. Personalised service through the same point of contact from a friendly, high skilled travel professional is always guaranteed - we do not follow the call centre model.
The success of the Cleveland Travel Group is due largely to our loyal base of repeat customers. We spend the time to get to know our clients and to develop a personal relationship with them, which allows us to offer assistance based on their individual needs. With almost 70% of our business derived from existing clients, we feel that this is a testament to our commitment to our customers through excellent in service, the best travel advice, the most specialised product offering and, most importantly of all, the best value for money in the market place.
We feel relationship building in the travel industry is of key importance. As leaders in our markets, we have developed personal relationships with:
We are at the forefront of creativity and forward thinking, ensuring we provide the most cost effective solution for our needs. Experience the difference when you travel with the Cleveland Travel Group.